Privacy Policy

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Business information (company name, job title, industry)
• Account credentials (username, password)
• Payment information (billing address, payment method details)
• Communications (support tickets, feedback, correspondence)
• Usage data (features used, actions taken within our services)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To communicate about products, services, and events
• To monitor and analyze trends, usage, and activities
• To detect, investigate, and prevent fraudulent transactions and abuse

Information Sharing

We may share your information in the following situations:

• With service providers who perform services on our behalf
• To comply with legal obligations or respond to lawful requests
• To protect the rights, privacy, safety of BigSur, you, or others
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection practices
• Incident response procedures

Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through your browser settings. We use:

• Essential cookies for service functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Marketing cookies for relevant advertisements (with consent)

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal information
• Right to correct inaccurate or incomplete data
• Right to delete your personal information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date. We encourage you to review this policy periodically.